FAQs

NYLLYA is an Egyptian contemporary fashion brand offering modern, elegant, and versatile clothing for everyday wear and special occasions.

We are an online store.
How Do I Make a Purchase?

Ordering from us is quick and easy. You can order through our website nyllya.com or through our social platforms: Facebook, WhatsApp, Instagram, and TikTok.

How Long Does Delivery Take?
2–5 business days
7–9 business days

Delivery time depends on the destination.

Yes, you can fully check the item before accepting it from the delivery representative.

If the order is refused without a manufacturing defect, the customer is responsible for round-trip shipping costs.

We deliver to all cities and governorates across Egypt.

Shipping fees are 100 EGP to all locations.

Yes, once your order is shipped, you will receive a tracking number via email or SMS.

Currently, we only ship within Egypt. Stay tuned for updates on international shipping in the future.

Yes! You can return any item within 2 days (24–48 hours) of receiving it, provided that it is: In its original condition
Unused and unwashedWith tags and packaging intact

Cash returns are not available, but exchanges are allowed within 30 days if the item is in original condition.

If there is a confirmed manufacturing defect, the company covers all shipping costs and replaces the item.

Refunds are processed after the item is inspected. You will receive your refund via InstaPay, bank transfer, or mobile wallet within up to 14 days.

Yes. Custom orders, personal care products, discounted items, and gift cards cannot be returned.

We contact you via WhatsApp, email, or phone to confirm your order before shipping.

Address changes are possible only before the order is confirmed and shipped.

Product photos are realistic; however, slight color differences may occur due to lighting or screen settings.

Each product includes a clear size chart to help you select the right fit.

Yes, cash on delivery is available across Egypt.